The Second Phase of Training at HOFER
In the past, the service department at HOFER was not large enough to cover the requirements globally and to a full extent. The overall population of the 1,200 diaphragm compressors was handled by the customers themselves or local service providers in many places.
That changed after the takeover by NEUMAN & ESSER. As one of the largest OEM service companies for reciprocating compressors worldwide, NEAC Compressor Service not only supports NEA customers when installing and then commissioning, servicing and maintenance, repairs as well as the procurement of spare parts. HOFER is the in-total 12th compressor legacy of NEAC which is comprehensively supported.
Already last year the German mechanics for “Phase 1 – Takeover of the Aftermarket Sales and Service Responsibility for HOFER diaphragm compressors in the oil and gas sector by NEAC Compressor Service Deutschland” – were trained in order to guarantee the servicing of the HOFER compressors reliably in their sales area. Training for “Phase 2” was held at the beginning of this year. The NEAC experts from Dubai, India, the USA as well as the BeNeLux and Italy experienced everything needed for supporting HOFER customers for standard application during the course of three theory-oriented training days and two practical days in Mülheim a.d. Ruhr, Germany.
Heiko Habel from HOFER’s Research and Development Department Central Division of Technology was responsible for the theoretical part. The first day handled the function and components of the diaphragm compressors. The second day concentrated on servicing and repairs: exchanging compressor valves, diaphragms, piston rings and pipelines as well as the general rectification of errors.
Sebastian Becker hosted the third and fourth days. The program here also included servicing and repairs, however from a practical view. Connections, assembly and servicing work, minor and major inspections. The experienced mechanic intensified error recognition for compressors and commissioning processes.
The former long-term NEAC employee, Stefan Damberg, is now responsible for the area of Spare Parts & Service at HOFER. He organized the fifth and final day of the training for Phase 2. Here, the participants were able to apply the basic knowledge gained directly for a test run. Following this, they learnt how a test certificate is issued. The participants departed from Germany happy and more knowledgeable in several detailed aspects. Except the American colleagues, who stayed a further two days and were instructed in the dry-running, hydraulic TKH reciprocating compressors from HOFER.