NEUMAN & ESSER in Thailand

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In 1998, NEAC Far East Co Ltd was established in Rayong, Thailand. It was later renamed NEAC South East Asia. The Service Center was opened at this NEUMAN & ESSER location to provide service and spare parts for the increasing number of NEUMAN & ESSER compressors installed in Thailand and surrounding countries. Already in June 2000, a new company, NEUMAN & ESSER South East Asia Ltd., was founded at the site. The tasks of the new company were engineering and sales of compressor units as well as local project management. In March 2001, NEAC South East Asia and NEUMAN & ESSER South East Asia jointly opened their site as a full-service application center for compressors in the South East Asian market. In 2011, the site in South East Asia was significantly expanded for the second time to accommodate the continued growth of the two companies and the region. Therefore, a large piece of land with direct access to the highway was acquired in 2010.

After focusing on the Thai domestic market in the first years of NEAC South East Asia Ltd. the sales area expanded rapidly. With the renaming to NEAC Compressor Service Ltd. this development was taken into account and the brand essence was anchored in the company name. As of January 1, 2014, the "new" company began operating activities for customers in South East Asia and the Pacific region.

In 2013, another major investment was then made at the site. A new 1,200 m² office building on the site now became the basis for the ambitious goals in the areas of compressor after market as well as sales and processing of compressor systems. At the same time, the existing NEAC Service Center was demolished and relocated to the converted large workshop with the result that the NEAC Repair Coordination Center (RCC), certified to Level C for crankshafts, pistons, piston rods, crossheads, etc., could be fully operational in an area of approx. 400 m². 

With these investments in the precise measurement of components, such as a granite measuring table with a load capacity of 6,000 kg, it was now possible to assess local component measurement results, in accordance with global NEUMAN & ESSER standards, and to define and check measures. The same applied to valve service and repairs to piston rod seals according to Level A with the tools or tightness measurements according to the manufacturer's specifications. Especially in the chemical and refinery sector, NEAC Compressor Service operates under the highest safety precautions.

The ISO 45001 certification helps to describe or optimize the necessary processes for this, so that the number of occupational accidents continues to be zero.

NEUMAN & ESSER South East Asia

To further improve customer service while realizing the potential of NEAC Compressor Service Ltd. and NEUMAN & ESSER South East Asia, the company decided in 2020 to merge the two entities. Under the name NEUMAN & ESSER South East Asia, customers at the Thailand site have been supplied with both new machines and customer-specific service directly on site ever since. Under the leadership of Arnd Viets, Managing Director with a focus on New Machine Sales, and Luca Cini, Managing Director with a focus on Service, the course was set for the location’s continued success in the future.

NEAC Repair Coordination Center (RCC)

The NEAC Repair Coordination Center (RCC) in Southeast Asia performs OEM-quality repairs and related tests on customers' machines. All work meets the high standards of NEUMAN & ESSER and is carried out in worldwide uniform processes. This service enables customers to keep their machines in OEM-like new condition. In addition, OEM spare parts, e.g. cylinder liners, are part of the RCC service portfolio.Four RCC employees are trained to repair cylinders, piston rod packings and compressor valves with different levels. Since 2009, NEAC has been Level A certified for compressor valves and piston rod packings, and Level B certified for cylinder and piston rod repairs. Then in 2014, Level C certification was gained for OEM repairs on the drive device. Tanatorn Kraipon and Wittaya Phonoi are trained for Level A, Teerawat Kijsawas for Level B, while Waldemar Lutz is trained for Level B and C.

Competence Center LNG

Since 2016, NEUMAN & ESSER's many major LNG projects have been carried out in Thailand. A research project in South Korea, where a test compressor was supplied for the certification of plant components, has also clearly underlined the strong LNG expertise. As a result, NEUMAN & ESSER decided internally to bundle the group's LNG competencies in South East Asia. The function of the site as an LNG competence center includes the provision of technical knowledge for all sites, targeted sales support as well as the implementation of new findings in work standards and presence at important trade events.

International service team with decentralized service hub

The sales and expert area of NEUMAN & ESSER South East Asia is very broad and reaches from South Korea to New Zealand, from North to South. To be able to always offer customers a fast and qualified service, the service team has been set up very internationally. Thus, in addition to the five service engineers in Thailand and the agent network, NEUMAN & ESSER South East Asia employs, among others, one service engineer each in Taiwan and Indonesia. This decentralized approach makes it possible to respond to inquiries in an agile manner and to provide technical advice, services and supervision in the local language.

International Office Team

The NEUMAN & ESSER South East Asia team is very diverse and international. Its sales region covers around 14 countries in South East Asia. The multinational team includes employees from Germany, Indonesia, India, Italy, Myanmar, South Korea, Thailand and the United States. Currently, four team members work in project handling, four in sales, three in service, two in applications, one in procurement, one in the technical department, and two as Managing Directors. Despite the diversity of nations, the team forms a unity in accordance with the NEUMAN & ESSER principles and values. The uniqueness of the individual cultures helps to learn from each other and to work together as a team, especially since the sales territory is just as culturally diverse.

NEUMAN & ESSER South East Asia Ltd.

178/1 Moo 7, T. Phe, A. Muang
Fax: +66 (0) 38 923761
Rayong, 21160 Thailand
+66 (0) 38 923700
info@neuman-esser.co.th

 

Do you have any questions?
I am happy to help you!
Arnd Viets
Managing Director
+66 38 923 745 arnd.viets@neuman-esser.co.th
NEUMAN & ESSER South East Asia Ltd.
178/1 Moo 7 T. Phe, A. Muang
Rayong 21160
Do you have any questions?
I am happy to help you!
Luca Cini
Managing Director
+66 38 923 707 luca.cini@neac.co.th
NEUMAN & ESSER South East Asia Ltd.
178/1 Moo 7 T. Phe, A. Muang
Rayong 21160